Refund & Cancellation Policy

1. Current Commercial Status

No Automated Online Checkout: THINKASOL products (including Sales Engine Pro and platform modules) are currently in preview, pilot, and pre-release evaluation phases. The website https://thinkasol.com does not currently process automated online consumer credit card transactions or self-serve checkout purchases.

Visitors cannot be billed or charged simply by browsing this website or submitting an enquiry through our Talk to Our Team form.

2. Enterprise & Bespoke Pilot Engagements

All current commercial customer engagements, pilot programs, and software deployments are executed through negotiated business-to-business (B2B) agreements, including:

• Master Services Agreements (MSAs);
• Statements of Work (SOWs) or Service Orders;
• Designated Enterprise Evaluation or Pilot Agreements.

The specific payment schedules, invoice payment terms, deployment milestones, and service level commitments governing each engagement are defined within those individual contractual instruments.

3. Service Cancellation Terms

For enterprise clients operating under executed service agreements:

• Notice of Cancellation: Cancellation must be submitted in writing by an authorized account representative to your designated account manager or via contact@thinkasol.com in accordance with the notice period specified in your agreement (typically 30 to 60 days).
• Data Retrieval & Transition: Upon receipt of a cancellation notice, THINKASOL provides a designated transition window during which client records, account data, and configurations may be exported prior to secure decommissioning.

4. Refund Eligibility & Commercial Determinations

Because current engagements represent bespoke enterprise solutions, custom engineering, or pilot deployments:

• Refund eligibility, milestone deliverables, acceptance criteria, and fee structures are governed strictly and exclusively by the terms of the individual executed Master Services Agreement (MSA) or Statement of Work (SOW).
• Any adjustments, credits, or fee returns for services rendered or in progress are determined in accordance with the termination and remedy provisions negotiated between the parties.
• In the event of service delivery questions or performance concerns, clients are encouraged to contact their designated engagement lead or our commercial desk to initiate resolution under the agreed contractual mechanism.

5. Future SaaS Subscription Terms

When THINKASOL opens self-serve commercial subscriptions for general availability:

• Transparent pricing tiers, billing cycles (monthly/annual), and applicable taxes (including GST where applicable) will be published prior to payment collection.
• Standardized trial terms, automated renewal notifications, and self-service cancellation mechanisms will be provided in the product dashboard.
• Statutory cooling-off and cancellation rights will be honored in accordance with applicable consumer protection and e-commerce regulations.

6. Billing Inquiries & Assistance

For questions concerning invoicing, contractual terms, or payment processing, please contact our commercial desk: